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Use cases

What you can build with Promptly.

See how Promptly fits into e-commerce, real estate, SaaS support, and agency work — and what it actually does in each case.

E-commerce

Visitors browse products through conversation.

What the bot does

A shopper types "show me running shoes under $120 in size 10" — the bot filters your catalog, returns product cards with images and prices, and suggests alternatives when a size is out of stock. No search bar gymnastics.

How it works

Connect your product catalog API. Promptly auto-detects fields (price, category, size, color), builds filter logic from them, and renders cards directly in the chat widget.

What you get

Fewer dead-end searches, fewer abandoned carts. Your support team stops answering "do you have this in blue?" for the hundredth time.

Features involved
  • Product catalog sync
  • Card rendering (vertical, carousel, grid)
  • Filter-by-attribute queries
  • Automatic language detection
Real estate

Property search that feels like talking to an agent.

What the bot does

A buyer types "two-bedroom apartment in the center, up to €180k" and gets a shortlist of matching listings with photos, price, and area — all inside the chat. Follow-up filters refine in place.

How it works

Connect your listings API or export feed. Promptly maps the fields (location, price, rooms, area, type), understands natural language queries across those dimensions, and handles follow-up clarifications.

What you get

Qualified leads from visitors who already know what they want. Out-of-hours coverage without an answering service.

Features involved
  • Conversational property search
  • Location-aware filtering
  • Product cards with images
  • Human handoff for serious inquiries
SaaS & service businesses

Documentation that actually answers questions.

What the bot does

A user asks "how do I connect my Stripe account?" and gets a cited, step-by-step answer drawn from your docs — not a link to a help center article they'll have to search themselves. When the bot is unsure, it says so and routes to a human.

How it works

Point Promptly at your help center, docs site, or PDF guides. It crawls, indexes, and cites sources in every answer. Escalation routes to your agent inbox with full transcript and AI briefing.

What you get

Fewer tier-1 tickets. Faster resolution for the tickets that do land. Agents who aren't copy-pasting the same answer all day.

Features involved
  • Web crawl & sitemap import
  • Citation-backed answers
  • AI escalation to live agents
  • Agent inbox with AI compose
Agencies & multi-site

One platform, a bot per client.

What the bot does

Provision a dedicated Promptly workspace per client — each with its own knowledge base, branding, widget configuration, and analytics, completely isolated from every other account.

How it works

Each client gets their own Promptly account. White-label the widget with the client's colors and domain. Switch between client workspaces without logging out.

What you get

A support automation offering you can package into your retainer. Clients see their brand; you manage the platform.

Features involved
  • Multi-tenant architecture
  • Per-tenant widget theming
  • Isolated knowledge bases
  • Analytics per bot
Last thing

Ship a chatbot your customers will thank you for.

Try it for free. No credit card. Cancel any time you stop seeing your support queue shrink.

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