We're building the support tool we always wanted.
Promptly started in 2024 when our founders got tired of chatbots that couldn't even spell their company name.
The first version was an afternoon prototype: point it at a website, answer questions. It was supposed to take a week. The prototype took two days. The next four days went into figuring out why every answer was made up — and fixing it properly.
We made every mistake first. Then we built the chatbot we wished we'd had when we were drowning in support tickets at our last jobs. One that reads your content, cites its sources, and knows when to hand off to a real person instead of making something up.
Today Promptly is a small team building this in the open. No sales calls. No billion-dollar roadmap. We ship every week and our customers tell us when we break things — usually before we notice ourselves.
Proven over shiny.
We pick tools that have been working for years over tools that launched last month. Stability is a feature. Boring infrastructure means fewer surprises at 2 AM.
Honest about limits.
We won't claim something works until it works. If a feature is still on the roadmap, we say so when you ask. You'll always know exactly what you're buying.
Customers over metrics.
Every roadmap decision comes from what current customers ask for — not from what looks good in a pitch deck. The list is literally on our wall.
Small team, daily shipping.
We're a small engineering-first team. Everyone who works on Promptly uses it — we see the same issues our customers see, usually before they report them.
There's no separate product team writing specs for engineers to implement. The people building the features are the people talking to customers. That keeps the feedback loop short and the roadmap honest.
We've kept the team intentionally small so far. Growth for us means Promptly working better — not a bigger org chart.
Ship a chatbot your customers will thank you for.
Try it for free. No credit card. Cancel any time you stop seeing your support queue shrink.