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Simple, transparent pricing

Pay for what you ship.
Not for sales calls.

Every plan includes the full Promptly product. Pick the volume you need — upgrade, downgrade, or cancel any time.

Launch
$0/mo

Get your first assistant live — free.

  • 100 messages / month
  • 1 chatbot
  • Manual knowledge base
  • 1 team seat
  • Community support
Start free
Build
$29/mo

Connect your stack and customize.

  • 5,000 messages / month
  • 50 MB knowledge base
  • Web crawler · 20 pages
  • Widget customization
  • Email support
Start trial
Grow
$59/mo

Scale conversations with real analytics.

  • 15,000 messages / month
  • Product catalog sync + scheduled re-index
  • Custom tools & API actions
  • Advanced analytics
  • Priority chat support
Start trial
Control
$99/mo

Security, governance & human handoff.

  • 25,000 messages / month
  • AI escalation to live agents
  • Audit log + cross-session memory
  • Advanced AI models
  • 15 team seats
Start trial
Dominate
Custom

Unlimited scale with a dedicated team.

  • Unlimited messages
  • Dedicated DB isolation
  • Bring your own model keys
  • Dedicated CSM
  • 99.9% uptime SLA
Talk to sales
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Every feature, side by side.

FeatureLaunchBuildGrowControlDominate
Conversations & limits
Monthly messages1005,00015,00025,000Unlimited
Knowledge base size5 MB50 MB1 GB5 GBUnlimited
Team seats13515Unlimited
AI models & intelligence
Standard AI models
Advanced AI models———
Bring your own model keys————
Knowledge & catalog
Product catalog sync——
Custom tools & API actions——
Human handoff
AI escalation to live agents———
Cross-session visitor memory———
Full audit log———
Security & compliance
AES-256 encryption at rest
Dedicated database isolation————
Custom data residency————
Support
Email support—
Priority chat support——
Dedicated customer success manager————
99.9% uptime SLA————
Frequently asked

Pricing, plain.

Can't find what you need? Talk to a human →

Each reply the bot sends counts as one message. A back-and-forth conversation might use 4–8 messages. Testing from your own IP does not count against your limit.
The bot keeps answering until the soft cap, then we email you. You can upgrade instantly, buy extra capacity for the month, or wait for the next cycle. Nothing breaks, no surprise charges.
Yes. Upgrades are instant and prorated to the day. Downgrades apply at the start of your next billing cycle. You can cancel any time — your plan stays active until the period ends.
Yes. The Launch plan is free forever with 100 messages per month, so you can try Promptly for free — no credit card needed. Upgrade whenever you need more.
Point Promptly at your website, upload PDFs or Word documents, add manual FAQ entries, or connect a custom JSON API. It indexes everything and re-syncs on the schedule you set. Changes you make to your content are picked up automatically.
Yes, on Control and above. When a customer asks for a human — or when the bot isn't confident — it escalates to your agent inbox with the full conversation transcript and an AI-generated briefing so your agent is up to speed before they say hello.
Never. Your knowledge base and conversation data stay inside your Promptly account. We pass messages to AI providers with their no-training terms in place.
No. Once your account is ready, paste one script tag anywhere in your site's HTML and the widget appears. Connecting your knowledge base, customizing colors, and setting up escalation are all done from a point-and-click dashboard — no code, no DevOps.
The bot detects the visitor's language automatically and responds in kind — no extra configuration. It handles 100+ languages fluently, so a French visitor and a Japanese visitor can use the same widget without you lifting a finger.
Completely. You can set your brand colors, upload a logo, choose a widget style (minimalist, modern, or corporate), and edit the opening message — all from the Widget Customizer. Changes show in a live preview before you publish.

Every plan includes the full Promptly product. Pick the volume you need — upgrade, downgrade, or cancel any time.

Try it before you commit.