Knowledge
Your assistant answers from the knowledge you give it — and only from that. Everything you add here is split into chunks, embedded, and made searchable, so the quality of your bot is mostly the quality of this content. Open it from Dashboard → Knowledge.
The knowledge base is part of the Chat module, so every subscribed workspace has it. What your subscription caps is how much you can store and how far a crawl can reach, not how many questions the bot answers — see Pricing & limits.
In this section
- Adding knowledge — the three ways content gets in (paste text, pull a URL, upload a file), what the item table tells you, and how to fix an answer gap in a minute.
- Web crawling & sitemaps — ingest a whole site in one background job, either by following links from a start URL or by importing its
sitemap.xml. Includes the live job status page and what the crawler strips out. - Documentation pages — author a public help centre inside Promptly; published pages sync into the knowledge base automatically, so one write serves both your readers and your bot.
- Enrichment & re-indexing — what the AI pass adds on top of your text (summaries, hypothetical questions, keywords), and when to reach for Reindex versus Re-enrich.
- How retrieval works — how a visitor's question turns into a handful of retrieved passages: embeddings, hybrid search, fusion, reranking. Read this if you want to write content the bot can actually find.
Suggested order
If you're setting up for the first time: crawl your site to get broad coverage fast, then add manual entries for the specific questions the crawl doesn't cover well — pricing edge cases, policies, anything that only lives in someone's head.
If your bot is live but answering badly, start at How retrieval works. Most "the bot is dumb" problems turn out to be missing content or content that's phrased nothing like the questions people actually ask.