Invite teammates, give them a role, and see what changed and who changed it.
A workspace has four roles and always at least one Owner. Two modules — Escalation and Documentation — are billed per person, so adding a teammate to those has a cost attached; the rest of the roles are free.
- Team & roles — inviting members, changing roles, assigning skills, removing people, and how seats are consumed.
- Agent presence & audit log — online, away, and auto-away status, and what the audit trail records.
For what each role can actually reach, see Roles & permissions (RBAC). For the cost of a seat, see Seats.