Analytics deep-dive
Open Dashboard → Analytics to see how your assistant is performing. The page is split into five tabs, each with its own stat cards and charts.
Period selector — the pill group in the header switches the window between 7d, 30d, and 90d. It applies to the first four tabs; the Plan & Usage tab always reflects your current billing period instead.
Export CSV — the Export CSV button downloads the daily message-and-conversation series for the selected period as
analytics-{period}d.csv🖼️ [Image] — Analytics header showing the five tabs, the 7d/30d/90d period pills, and the Export CSV button
Engagement
Top-level traffic. Stat cards: Conversations, Messages, Unique visitors, and Returning visitors (each with a vs-previous-period trend). Below them: a message-volume chart, a busiest times heatmap, a conversation-trends area chart, and two cards — Conversation length (typical/median, average, and messages per session) and Drop-off (the share of visitors who sent only one message).
Quality & Satisfaction
How good the answers are. Stat cards: Avg rating (★, with response count), Rating response rate, Resolved by AI (the share of conversations the bot handled without escalation), and Fallback rate (how often the bot couldn't answer). Below: a satisfaction-distribution chart and an Answer confidence bar splitting responses into High / Medium / Low based on how retrieval matched.
Content Gaps
Treat this tab as your content backlog. It surfaces what visitors asked that the bot couldn't answer. Stat cards: Open unanswered, Fallback rate, and Conversations analyzed. Below: an Unanswered questions list (with a Manage all link to the full review queue), a Top questions chart, and questions left behind at drop-off.
Work this list by adding the missing answers to your knowledge base — fixing the top unanswered questions is the fastest way to raise your Resolved-by-AI rate.
🎬 [Video] — Reviewing the Content Gaps tab and adding a missing answer to the knowledge base
Assistant Activity
What the bot actually did. What your assistant did breaks tool calls into categories with a summary line. Reliability shows the success rate (worked smoothly) and typical response time. Escalations to your team summarizes hand-offs to live agents.
Plan & Usage
Your message consumption this billing period: a quota banner (used vs limit), a cumulative usage chart with a dashed Limit line, and a projection warning if you're on pace to run out before the period ends. The days remaining callout and a Manage billing button link to billing — see Billing & overage.
Escalation and SLA figures here pair with the live-agent side in SLA & viewing presence.